Accessing Downloads and known issues.

Accessing Downloads and known issues.

** We know at this moment there are issues accessing certain download txt files. We are working to fix the issue **

Where do I get my downloads?

For those of you have past purchased you'd like to download here's some steps to help you find where it is.:

 

  • go into your account and look at your list of orders
  • above the video file you should have a txt file. That txt file contains the link to download your purchase.
  • for items like Hook and BOX you will just see a txt file with no video attached. 
  • if you're having trouble finding it try clearing your cache or force resetting your browser and page. 
  • Malice is not available for download yet and will be after 6.3.2022
  • If you have orders that were places before we switched systems in 2017 (ie order numbers that do not have a ( y17, y18,y19) your order cannot be fulfilled as they are not in our system.) When we switched systems we had a grace period where we sent out multiple emails saying what was happening and what to do. We cannot recall those orders anymore.
  • WE WILL NOT BE SENDING INDIVIDUAL VIDEOS VIA EMAIL THIS IS THE ONLY WAY TO ACCESS YOUR FILES.
  • All streaming video has been removed and only the .Txt files are left this should solve the problem of people not seeing the txt file as all that remains is the txt file. 

Comments

  • I still see the streaming video for my purchases and no text file. Please help!

    Evan on

  • Any update on this – still unable to download the pass?

    Russ on

  • Still missing the opportunity to download a text file for my Order y18-6360 Xavior’s Rise by Xavior Spade. I would really like to be able to rewatch this in the future after paying full price for it.

    Evan on

  • I am still unable to get these 3 videos. Xavior’s Rise (y18), The Pass (y18) and Brick Pass by Alex Pandrea (y18)

    Johnathan Cooper on

  • Greetings,
    I am still unable to get these 3 videos. Xavior’s Rise (y18), The Pass (y17) and Brick Pass by Alex Pandrea (y17)
    thanks

    Oscar on

  • Hi,
    So I am still unable to download the two videos from The Pass. I just came here to give an update of my personal situation and to know if there was maybe a new posible solution to get them.
    Thank you.

    Pablo on

  • Idea the third… just realised that this line isn’t true:

    - All streaming video has been removed and only the .Txt files are left this should solve the problem of people not seeing the txt file as all that remains is the txt file.

    All the videos I need to download are available to stream.

    Richard Thompson on

  • I see some people saying they managed to download the Rise… I haven’t, though. Here’s a list of everything I cannot download (the txts don’t show up anywhere):

    - The Pass by Xavior Spade (y17-5204 October 09, 2017)
    - B.C. Shuffle by Jeremy Griffith (y17-5500 October 20, 2017)
    - SEPARAGON BY WOODY ARAGON (y17-6033 December 20, 2017)
    - The Series Vol.1 By Cheng Lin (y17-6052 December 23, 2017)
    - Xavior’s Rise by Xavior Spade (y18-6290 January 19, 2018)

    Erika on

  • I am still unable to download anything except my most recent purchase. There ain’t no .txt files except for that one.

    Erika on

  • Hi,

    I’m unable to download raise rise, like many others. I’ve sent multiple emails with no response. You said that the issue would be easier to solve once the store closed, which happened 2 weeks ago. Still no answer, no solution and no communication, it looks like nobody is working on this.

    Are there any plans in case I can’t get my downloads in time?

    R on

  • Hi,
    I know a lot of people are facing the same issue as me with the raise rise and both the videos of the pass i.e. the pass and the brick pass. All I can see are the direct videos on the access videos page. Any help with this?

    Atharva on

  • Or, I can email, if that’s easier?

    Sorry, I’m sure you are slammed with these types of comments and emails. _John

    John on

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