Accessing Downloads

** We know at this moment there are issues downloading certain downloads. We are working to fix the issue **

Where do I get my downloads?

For those of you have past purchased you'd like to download here's some steps to help you find where it is.:

 

  • go into your account and look at your list of orders
  • above the video file you should have a txt file. That txt file contains the link to download your purchase.
  • for items like Hook and BOX you will just see a txt file with no video attached. 
  • if you're having trouble finding it try clearing your cache or force resetting your browser and page. 
  • Malice is not available for download yet and will be after 6.3.2022
  • If you have orders that were places before we switched systems in 2017 (ie order numbers that do not have a ( y17, y18,y19) your order cannot be fulfilled as they are not in our system.) When we switched systems we had a grace period where we sent out multiple emails saying what was happening and what to do. We cannot recall those orders anymore.

Shipping issues

Over the last few days we have become aware of shipping issues. This issue should now be resolved and you should be able to get shipping options again.